Quotations

UK only quotations are valid for 2 months from date of submission. Angelfish reserves the right to revise quotations after this date.

International quotations are valid for 7 days from date of submission and partner agency costs will be quoted at the prevailing rate. Due to the volatility in exchange rates, Angelfish will revise the quotation at point of commission. Any further fluctuation in currency exchange rates between the date of commission and the date of receipt of settling payment will be borne by Angelfish unless the settling payment is not made by its due date as quoted on the invoice.

Quotations are based on values in GBP, but may be shown for reference in US Dollars (USD) or Euros (€).

Angelfish will endeavour to assess the feasibility of the project prior to quotation, however, in some cases, this may not be possible until fieldwork has commenced.

In the absence of an agreement to the contrary, initial research findings and proposals provided by Angelfish, when Angelfish receives neither the commission nor payment for the proposals, remain the property of Angelfish. Their contents cannot be revealed to third parties without permission.

 

Invoices & Charges

Invoices are payable in GBP unless agreed otherwise in writing.

Due to the volatility in exchange rates, Angelfish reserves the right to revise quotations and invoiced amounts to reflect any changes where the currency to be invoiced changes in value by 2% or more against the GBP between the date of quotation and the date of commission.  Any further fluctuation in currency exchange rates between the date of commission and the date of receipt of settling payment will be borne by Angelfish unless the settling payment is not made by its due date as quoted on the invoice.

Angelfish will invoice 50% of the estimated total project cost at commissioning, due 7 days from date of invoice and prior to all fieldwork commencing. The remaining 50% will be invoiced on completion of the project, due 30 days from the date of invoice. Invoices not paid within 30 days are subject to a late payment charge of 2% per month. Late payment could result in a delayed start to the work commissioned or a halt to any work in progress.

Invoices are exclusive of VAT (20%) – chargeable only to domestic clients.

All incidental expenses incurred by clients and additional incentives requested by clients will be charged at cost +15%.

Any client postage to be charged at cost at final invoice stage

Cash/voucher incentives charged at 10% of total PLUS £50 administration fee.

If cheques are required as payment of incentives these will be charged at 25% of total PLUS £50 administration fee.

If Angelfish are requested to create a screener a charge of £100.00 per hour will be added to the final invoice.

 

Postponement, Cancellation & Charges

In the event of a project being postponed or cancelled, after commissioning, cancellation fees will be charged at the following rates:

After project set up but before commencement of fieldwork (or first venue date)  – 10% – 20% of full project fees depending on work involved (PLUS cancellation fees to recruiter/interviewers and respondents)

6 to 7 working days prior to fieldwork commencing (or first venue date): 20% of full project fees (PLUS cancellation fees to recruiter/interviewers and respondents)

5 working days prior to fieldwork commencing (or first venue date):  50% of full project fees

Changes to the questionnaire once programming and/or translations have begun may be subject to further charges.

Late delivery of materials, or any action/decision by the client which delays/cancels fieldwork may be subject to further charges.

All changes to field specifications must be made in writing.

Any rearranging or cancellation of appointments will be charged in full.

 

Reasonable Control

Angelfish shall not be held liable for delays or delivery failure that arise from an act or event beyond Angelfish’s reasonable control (including, but without limitation, strikes, postal/communication delays, industrial action, fire/accident, governmental act, natural catastrophe or any other act or event beyond the control of Angelfish).

Angelfish shall not be held liable for any failure or defective working of audio or visual equipment at viewing facility or for any subsequent cost incurred.

 

Incidence

Unless otherwise specified all costs are provided assuming 80% incidence. Angelfish reserve the right to adjust costs to consider a more accurate incidence rate based on screen out information provided.

 

Materials

Where possible and unless otherwise agreed, all completed project material will be sent back electronically. Courier costs are not included and will be charged at cost.

Digital safety copies of completed materials will be kept for one month from final invoice date, unless otherwise agreed in writing.

 

Respondent Recruitment

Angelfish operates the following policy, unless otherwise agreed in writing by the client:

Incentive charges

  • Not required: Yes
  • Up to 15 minutes late: Yes
  • It is assumed the respondent will be permitted to take part
  • More than 30 minutes late: No
  • ‘No show’ – less than 25% of the sample: No
  • ‘No show’ – more than 25% of sample: No

Recruitment charges

  • Not required: Yes
  • Up to 15 minutes late: Yes
  • It is assumed the respondent will be permitted to take part
  • More than 30 minutes late: Yes
  • ‘No show’ – less than 25% of the sample: Yes
  • ‘No show’ – more than 25% of sample: No

Recruit (only) where client, or clients’ agent conducts interviews (face to face or telephone) in office/home – costs assume that we will be given, in writing, interviewer availability and that interviewers will adhere to it. Any rearranging or cancellation of appointments will be charged in full.

Personal data to third party – if this is required, please confirm before commencement of recruitment, what personal data you will require and what the personal data will be used for?

If exclusions are not provided to Angelfish, in writing, before a project commences, any recruitment (and interview) that should have been excluded will be charged in full.

List projects – costs and timings assume that the lists provided are up to date and accurate, have full titles, names, addresses and telephone numbers and have sufficient number of names to complete quota. Additional travel expenses MAY be incurred depending upon geographic areas covered by lists.

Where the client is responsible for programming and hosting an online survey, it is assumed that there will be an autostop in place to prevent the commissioned quota being exceeded. If this is not the case, all additional completes will be charged on a pro rata basis.

 

Re-contact

In accordance with the MRS Codes of Conduct, respondents must be informed at recruitment of any future re-contact. If there are to be future stages/waves (not currently commissioned) that require us to ask a re-contact question, you must inform us: when the re-contact will occur, the purpose of the re-contact, who will be conducting the re-contact (Angelfish, another party or both).

 

Scripting & Data Processing

All costs are estimated and will be confirmed on receipt of the final questionnaire, data requirement and analysis specification.

Unless otherwise specified, DP costs are based on no more than two data extractions, an interim and a final data file.

If specific data layouts and formats are required, a data map must be provided with the final questionnaire, before any programming has begun. If it is provided later, further work may be required in order to match requirements which will incur further costs and could delay delivery.

 

Code of Conduct & Data Protection

Angelfish is registered with the Office of the Information Commissioner and to comply with the Data Protection Act, our client must confirm that any contact details they provide have been notified and given consent that their names and information may be used for market research. We will notify our client of instances where the individual is no longer at the address (but not of any new address), not known, deceased or declined to be interviewed.

Angelfish adhere to the Market Research Society, in particular the articles governing client and respondent confidentiality, data protection, and the use of research findings. In accepting a quotation from Angelfish a client is deemed to agree to be bound by this professional code.

For reference, please refer to www.mrs.org.uk

This Agreement shall be governed and construed in accordance with English laws and each party agrees to submit to the non-exclusive jurisdiction of the courts of England as regards any claim or matter arising under this Agreement.